Daily Papers

We introduce CORE, a dataset for few-shot relation classification (RC) focused on company relations and business entities. CORE includes 4,708 instances of 12 relation types with corresponding textual evidence extracted from company Wikipedia pages. Company names and business entities pose a challenge for few-shot RC models due to the rich and diverse information associated with them. For example, a company name may represent the legal entity, products, people, or business divisions depending on the context. Therefore, deriving the relation type between entities is highly dependent on textual context. To evaluate the performance of state-of-the-art RC models on the CORE dataset, we conduct experiments in the few-shot domain adaptation setting. Our results reveal substantial performance gaps, confirming that models trained on different domains struggle to adapt to CORE. Interestingly, we find that models trained on CORE showcase improved out-of-domain performance, which highlights the importance of high-quality data for robust domain adaptation. Specifically, the information richness embedded in business entities allows models to focus on contextual nuances, reducing their reliance on superficial clues such as relation-specific verbs. In addition to the dataset, we provide relevant code snippets to facilitate reproducibility and encourage further research in the field.

In the digital age, the dynamics of customer service are evolving, driven by technological advancements and the integration of Large Language Models (LLMs). This research paper introduces a groundbreaking approach to automating customer service using LangChain, a custom LLM tailored for organizations. The paper explores the obsolescence of traditional customer support techniques, particularly Frequently Asked Questions (FAQs), and proposes a paradigm shift towards responsive, context-aware, and personalized customer interactions. The heart of this innovation lies in the fusion of open-source methodologies, web scraping, fine-tuning, and the seamless integration of LangChain into customer service platforms. This open-source state-of-the-art framework, presented as "Sahaay," demonstrates the ability to scale across industries and organizations, offering real-time support and query resolution. Key elements of this research encompass data collection via web scraping, the role of embeddings, the utilization of Google's Flan T5 XXL, Base and Small language models for knowledge retrieval, and the integration of the chatbot into customer service platforms. The results section provides insights into their performance and use cases, here particularly within an educational institution. This research heralds a new era in customer service, where technology is harnessed to create efficient, personalized, and responsive interactions. Sahaay, powered by LangChain, redefines the customer-company relationship, elevating customer retention, value extraction, and brand image. As organizations embrace LLMs, customer service becomes a dynamic and customer-centric ecosystem.

In the Venture Capital(VC) industry, predicting the success of startups is challenging due to limited financial data and the need for subjective revenue forecasts. Previous methods based on time series analysis or deep learning often fall short as they fail to incorporate crucial inter-company relationships such as competition and collaboration. Regarding the issues, we propose a novel approach using GrahphRAG augmented time series model. With GraphRAG, time series predictive methods are enhanced by integrating these vital relationships into the analysis framework, allowing for a more dynamic understanding of the startup ecosystem in venture capital. Our experimental results demonstrate that our model significantly outperforms previous models in startup success predictions. To the best of our knowledge, our work is the first application work of GraphRAG.

The process of cyber mapping gives insights in relationships among financial entities and service providers. Centered around the outsourcing practices of companies within fund prospectuses in Germany, we introduce a dataset specifically designed for named entity recognition and relation extraction tasks. The labeling process on 948 sentences was carried out by three experts which yields to 5,969 annotations for four entity types (Outsourcing, Company, Location and Software) and 4,102 relation annotations (Outsourcing-Company, Company-Location). State-of-the-art deep learning models were trained to recognize entities and extract relations showing first promising results. An anonymized version of the dataset, along with guidelines and the code used for model training, are publicly available at https://www.dfki.uni-kl.de/cybermapping/data/CO-Fun-1.0-anonymized.zip.